Merancang Sistem Pakar Untuk Mendeteksi Kerusakan Pada Laptop Dengan Metode Forward Chaining

Abstract

Ultra Computer is a shop that is engaged in the service and sale of laptops and has difficulty in overcoming laptop damage to clients and writing reports that have not been computerized. The method used by the author in this study is Forward Chaining by taking data directly to the Ultra Computer Store. The analysis is based on research conducted that the obstacles experienced are that technicians have difficulty in overcoming damage to laptops, both hardware and software damage. The results of the research are expected to design an expert system in diagnosing damage to laptops so that it can facilitate the shop so that it can diagnose damage quickly, precisely and accurately. efficient. The implementation of a diagnostic expert system design on this laptop certainly has a great influence on the shop without the need for more difficulty in diagnosing damage to the client laptop and recording data more accurately so that it can be a benchmark for other damages and the data storage is even better. safer than before. The tools used in the design of this system use UML and the programming uses the PHP programming language and is supported by a MySQL database